Terms & Conditions
- Gurgaononlinegifts : The company providing the online store and delivery service.
- Customer: The person using the online store and delivery service.
- Products / Goods: Products ordered by the customer.
- Perishable Goods: All products in the Flowers, Cakes and chocolates and Indian Sweets sections.
- Non - Perishable Goods: All other products except perishable products. Products: The products delivered to the recipient will be generally as per the description of the article and as per the picture chosen by the customer.
In using the Gurgaononlinegifts shopping service, of www.Gurgaononlinegifts.com you (The Customer) are deemed to have
accepted the terms and conditions listed below. Gurgaononlinegifts.com reserves the right to add, delete, alter or modify
these terms and conditions at any time. The Customer is therefore advised to read carefully these terms and conditions each
time he or she uses the shopping service(s) of Gurgaononlinegifts.com. By placing an order the client is authorizing the
company to pass on the order to the respective merchant / vendor and make sure the product is delivered to the given address.
While rendering the service the company is acting only as an authorized representative of the client and not as his agent or
in any other capacity. The company shall be handling the material only as a service provider and its liability shall be
restricted to that of a bailee under the contract Act. Nothing contained herein shall create or be deemed to create or
construe a relationship between the parties such that Gurgaononlinegifts.com is regarded as a seller or purchaser of
the Vendor / Merchant's products and all sales and purchases of the Vendor / Merchant's products pursuant to an order
placed on the Gurgaononlinegifts.com are transactions between the customer placing an order for the same on the
Gurgaononlinegifts.com and the Vendor / Merchant Gurgaononlinegifts.com is an online store for the vendor / merchants
to host and sell his merchandise and a facilitator of the sales contemplated herein.
The agreement between you and the Gurgaononlinegifts.com
shall be subject to the following terms and conditions :
- The Customer certifies that he/she is at least 18 (eighteen) years of age or has
the consent of a parent or legal guardian.
- These terms and conditions supersede all previous representations, understandings,
or agreements and shall prevail notwithstanding any variance with any other terms of any
order submitted. By using the Shopping services of Gurgaononlinegifts.com™ you agree
to be bound by the Terms and Conditions.
- Charges displayed on the site are inclusive of cost of the product service fee
for payment and facilitation fee (Details of break up will be provided on request).
In case the customer would like to pay using an alternate payment mode that is
acceptable to us, the service fee for payment will be adjusted with the total
payable amount for the order. If the product is picked up directly by the customer
from the vendor the applicable delivery charge will be deducted from the total amount
payable by the customer. We accept all International and Indian Credit Cards and also
offer payment option through Net-Banking. Customers using foreign and international cards
should note that this online payment gateway accepts payments only in Indian Rupees.
Therefore, the amount charged is the INR value of the product displayed on the site which
is converted into US Dollars or any other foreign currency at the actual prevailing conversion
rate while passing on the order to the payment gateway. Similarly for any applicable refunds
the full INR amount which has been charged is refunded which is converted into US Dollars or
any other foreign currency at the actual prevailing conversion rate. The difference if any in
the refund and amount charged is due to the fluctuation of the conversion rate. In some cases
where an international credit card has been used the Credit Card Issuing Company levies a
transaction charge for any charge / refund issued. The applicable charge is decided by the
issuing bank. Gurgaononlinegifts.com™ would refund only the amount charged in INR
as displayed on the website. Gurgaononlinegifts.com is not responsible for any charge
levied by the credit card Issuing bank for the foreign transaction.
All prices are in INR and the dollar price shown on the site has been calculated for the purpose of indication only at the conversion rate of INR 46 to a US Dollar.
- All prices and availability of products are subject to change without prior notice at the sole
discretion of Gurgaononlinegifts.com™.
- Gurgaononlinegifts.com™ reserves the right to refuse or cancel any order placed
for a product that is listed at an incorrect price. This shall be regardless of whether the
order has been confirmed and/or payment been levied via credit card. In the event the payment
has been processed by Gurgaononlinegifts.com™ the same shall be credited to your credit
card account and duly notified to you by email.
- In a credit card transaction, you must use your own credit card. Gurgaononlinegifts.com ™ will
not be liable for any credit card fraud. The liability to use a card fraudulently will be on the customer
and the onus to 'prove otherwise' shall be exclusively on the customer.
- Gurgaononlinegifts.com™ shall try to deliver the product on the 'preferred date'.
Please allow the minimum time required for processing as specified for the product. Time taken
during transit/shipping in case it is delivered by courier is extra to the processing time displayed
on the site. Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides
with a festival day or a national holiday. Delivery shall be made in the course of the day, and the
customer agrees to refrain from requesting for deliveries at very early or late hours of the day.
All attempts will be made to deliver on the preferred date of delivery but Gurgaononlinegifts.com
will not be held liable if the delivery does not take place on the preferred date. Delivery during
festival times will be made during the period as specified on the website and not necessarily on the
preferred date as given by the customer.
- The products you selected are sourced from different vendors and even though we
do put in our best effort to coordinate the delivery of the products it is not always
possible due to different locations and logistic services used by the vendors.
- Any request for cancellations of orders once duly placed on the site, shall not be entertained.
- In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra
cost incurred by Gurgaononlinegifts.com™ for redelivery shall be claimed from the Customer placing the order.
Perishable goods - For perishable items the delivery will be attempted only once. After the attempt the order will be cancelled and no further attempt will be made to deliver it. No refunds or cancellations will be made for perishable goods.
Non-perishable goods - The product will be returned to the Gurgaononlinegifts.com™ office in Kolkata. In the event of no one being at home, every genuine effort shall be made to a re-delivery. In the unlikely event the product is unable to be delivered due to no one being at home we will return the goods to the Gurgaononlinegifts.com office in Kolkata. The customer will be informed. The goods will be held for 15 days at the office, redelivery to an alternate address can be requested within this period at an additional delivery charge. No refunds will be given to the customer. The only exception will be if the value of the product exceeds Rs.2000, a cancellation charge of 25% will apply and the balance returned to the customer.
- Gurgaononlinegifts.com™ shall not be liable for any delay / non-delivery of purchased goods by
the vendors, trade organization/s, manufacturers / shop etc. (vendors), flood, fire, wars, acts of God or
any cause that is beyond the control of Gurgaononlinegifts.com
- All shipments to any Hostel / School / College / Call Centers and BPO are placed at the customer risk.
Gurgaononlinegifts.com™ under any circumstances will not issue a refund or credit to the customer
account nor shall attempt reshipment of the same order.
- All products are duly screened and assured by the vendors to ensure that the products are of the standard,
quality, composition, style or model that they represent. There may be variations in appearance and colors
especially in the perishable goods like flowers, cakes and chocolates and Indian Sweets. The non-perishable
articles like leather goods, hand made ceramics and silver articles may also have variations as these goods
are hand made. The customer agrees to the variations and understands the nature of the variations and allows
Gurgaononlinegifts.com™ to deliver a product which is similar to the product picture exhibited on
the web-site. Flowers specified in the arrangements shown may differ as per the seasonal availability.
If the Flowers specified in the arrangements are not available suitable alternatives will be used.
- We have made every effort to display the color of our products that appear on the site as accurately
as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that
your monitor's display of color will be accurate.
- No complaint regarding damaged/defective or quality complaint would be entertained unless the
complaint is lodged on our site within 15 days after the receipt of the product.
- Notwithstanding anything contained herein Gurgaononlinegifts.com™ acts only as booking
agent to facilitate / integrate transactions between the buyers and sellers through the online platform
for various vendors and shall in no way be responsible for any quality of product, damages, losses,
expenses and/or taxes incurred by Customers for the products. In no event shall Gurgaononlinegifts.com,
its directors, officials, representatives and employees be liable for any damages relating to products sold
through it's various platforms.
- The Customer agrees to use the services provided by Gurgaononlinegifts.com™, its affiliates,
consultants and contracted companies, for lawful purposes only.
- The Customer agrees to provide authentic and true information. Gurgaononlinegifts.com™ reserves
the right to confirm and validate the information and other details provided by the Customer at any point of
time. If upon confirmation such Customer details are found not to be true (wholly or partly),
Gurgaononlinegifts.com™ has the right in its sole discretion to reject the registration and
debar the Customer from using the Services of Gurgaononlinegifts.com™ Shopping, and / or other
affiliated websites without prior intimation whatsoever.
- Gurgaononlinegifts.com™ will not be responsible for any damage suffered by customers
from use of the services on this site. This without limitation includes loss of revenue/data resulting
from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of
any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury
caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation
or transmission, computer virus, communication line failure, theft or destruction or unauthorized access
to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or
under any other cause of action.